Unlimited Wash Membership — Plan Terms

1. What you are buying

An Unlimited Wash Membership lets you wash one vehicle, once per day, as often as you like, at either Purewash location, for a recurring monthly fee.

Plans available: Simple Shine, The Purewash, Enhanced Shine and Ultimate Protect. Current prices are shown at purewashatx.com and at the pay station.

2. One vehicle, one plan

A membership covers a single vehicle, identified by its license plate.

• The plate you register is the plate that gets you in.
• You may change the registered vehicle through your account at purewash.patheon.app.
• Using one membership for more than one vehicle is a breach of these terms and we may cancel the plan without refund.
• Additional vehicles need their own memberships.

Memberships are personal to the registered vehicle and may not be sold, shared or transferred to another person.

Several vehicles on one account

You can keep more than one vehicle on a single account, paid for with one card. Each vehicle still needs its own membership — one plan covers one plate — but they sit under one login at purewash.patheon.app and are billed together.

Every extra car on the same plan is discounted off that plan's monthly price:

The discount applies to each additional vehicle on the same plan as the first. Add a vehicle from your account, or ask at either location.

3. One wash per day

A membership allows one wash per calendar day. This is not a limit we expect anyone to reach in normal use; it exists to stop commercial abuse.

4. Billing and automatic renewal

Read this section — your membership renews automatically.

• Your plan starts on the day you sign up, and you are charged then.
• It renews automatically every month on the same date, and your card is charged automatically, until you cancel.
• If your signup date does not exist in a given month (e.g. the 31st), you are billed on the last day of that month.
• Billing is handled by DRB Systems. We do not store your card.
• You are responsible for keeping a valid card on file. Update it at purewash.patheon.app.

If a payment fails

We will attempt to charge the card again. If payment still fails, your membership is suspended and your plate will not open the gate until the balance is settled.

Price changes

We may change plan prices. We will give you at least 30 days notice by email before a change affects you, and you may cancel before it takes effect.

5. Cancelling

You may cancel at any time. There is no contract and no cancellation fee.

To cancel:

1. Online — sign in at purewash.patheon.app and cancel from your account.
2. In person — ask at the pay station at either location.
3. By phone — 512.243.8418 (Steiner Ranch) or 512.284.8452 (Lakeway).

What happens when you cancel

• Cancel at least 3 days before your renewal date and you will not be billed again.
• Your membership stays active until the end of the period you have already paid for. You keep washing until then.
• We do not refund part-months. See the Refund Policy for the exceptions.
• Cancel after a renewal charge and that month stands; the cancellation takes effect at the end of it.

We will not make you call to cancel if you signed up online.

6. Upgrading and downgrading

You may change plan at any time through your account.

• Upgrades take effect immediately.
• Downgrades take effect at your next renewal date.

7. When we cannot wash your car

We may close for weather, power loss, equipment failure or maintenance.

• Closures are posted at purewashatx.com and at the wash.
• Membership billing is not suspended for short closures, and no credit is issued for days the wash is closed.

8. Vehicles we cannot wash

We may refuse any vehicle at our discretion, including where it will not fit, is unsafe to wash, or has damage or loose parts that the wash could worsen.

Refusing a vehicle does not entitle you to a refund of that month's membership, but if we cannot wash your vehicle at all you should cancel and we will treat it under the Refund Policy.

9. Our satisfaction promise

We aim for 100% satisfaction on every wash. If you are not happy with a wash, tell a member of staff before you leave the site and we will re-run your vehicle through at no charge.

10. Ending a membership from our side

We may suspend or cancel a membership if:

• payment fails and is not resolved
• the plan is used for a vehicle other than the registered one
• a customer behaves abusively toward staff or other customers
• the vehicle repeatedly cannot be washed safely

Where we cancel for reasons other than misuse, we will refund the unused portion of the current period.

11. Damage

Damage claims are covered by the Damage Claim Policy. Membership does not change what is or is not covered.

12. Changes to these terms

We may update these terms. Material changes will be notified to members by email at least 30 days before they take effect, and you may cancel before then.

13. Governing law

These terms are governed by the laws of the State of Texas. Disputes are subject to the courts of Travis County, Texas.

Questions: info@purewashatx.com · 512.243.8418