Single washes
If you are not happy with your wash, tell a staff member before you leave and we will run your vehicle through again at no charge. That is our first and best remedy, and it resolves nearly everything.
If a re-wash will not fix it, we will refund the wash.
Refunds are decided with you, not granted on request. A member of staff will look at the vehicle before you leave and make the call, and we will say yes wherever the complaint is a fair one — which is nearly every time. What we will not do is refund a wash that ran exactly as it should have, simply because a refund was asked for.
- Refunds go back to the card used. Allow 3 to 5 business days.
- We cannot refund a wash reported after you leave the site, because we cannot verify the condition of the vehicle.
If the equipment failed mid-wash
If a wash is interrupted by equipment or power failure, you get a free re-wash when we reopen, or a full refund — your choice.
Memberships
The current month
Monthly membership fees are not refundable in part. When you cancel, your plan runs to the end of the period you have paid for and is not billed again.
We will refund the current month where:
- you were charged after cancelling — we refund in full;
- you were charged more than once for the same period — we refund the duplicates in full;
- we cancelled your membership for a reason other than misuse — we refund the unused portion;
- we cannot wash your vehicle at all and this was not made clear when you joined — we refund the current month in full;
- the charge was not authorized by you — see below.
Price increases
If we raise the price of your plan and you cancel before the new price takes effect, you are not charged the new price. If a higher price is charged after you cancelled, we refund the difference.
Unauthorized charges
If you see a Purewash charge you did not authorize, contact us first on info@purewashatx.com or 512.243.8418. We can usually resolve it faster than a bank dispute, and we will refund an unauthorized charge in full.
Please come to us before filing a chargeback. A chargeback may suspend your membership automatically while it is investigated.
How to request a refund
- In person — at either location, during opening hours. Fastest.
- By phone — 512.243.8418 (Steiner Ranch) · 512.284.8452 (Lakeway).
We aim to respond within 2 business days.
Damage
Damage is not a refund matter. See the Damage Claim Policy.
Your rights
Nothing in this policy limits your rights under Texas law.
Contact: info@purewashatx.com · 512.243.8418